Business processes that enhance customer relationships, reduce waste, and provide transparency and accountability deliver organisations an important competitive edge. This is particularly true where customers are closely involved with the process. Generally this is the case when delivering highly customised technology projects and services.
Synergy Solutions have particular expertise in the area of technology management including engineering and project management processes. Utilising business process mapping techniques, our approach is to:
- Establish the process context, scope and objectives
- Define and understand the current as is process ; what it is believed to be and what it actually is
- Design the new to be business process
- Manage the transition
We offer an end to end solution for business process improvement, from definition and design through to change management and implementation.